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Refund Policy

Refunds & Returns Policy

Effective date: 26 October 2025

1. Scope

This Policy applies to purchases made on officechairoutlet.co.za. It sets out our change-of-mind returns process and how we handle refunds and exchanges. Nothing in this Policy limits your statutory rights under South African consumer law in relation to defective goods.

2. Change-of-Mind Returns (72 Hours)

You may request a change-of-mind return within 72 hours of receiving your order. Return shipping is for your account and you must arrange the return. We do not accept change-of-mind returns after 72 hours.

2.1 Eligibility

  • Items must be unused, unassembled (where applicable), in their original packaging, and in resellable condition with all accessories and manuals.
  • You must provide your order number and acceptable proof of purchase.
  • Do not send goods back to the manufacturer; returns must be arranged with Office Chair Outlet as per Section 5.

2.2 Non-returnable Items (Change-of-Mind)

  • Custom, made-to-order or special-order items.
  • Assembled items that cannot be safely re-boxed, or goods showing signs of use, wear, soiling or damage.
  • Hygiene-sensitive items (e.g., headrests, armrest pads, seat cushions), once opened, should be used unless faulty.
  • Gift cards and downloadable/digital products.
  • Clearance or marked “final sale” items (unless defective under statutory rights).

3. Defective or Damaged Goods

If an item arrives damaged or develops a defect within the applicable warranty or statutory period, please notify us promptly with photos/videos and your order details. Where a defect is confirmed, we will repair, replace, or refund in accordance with applicable law. We may provide a pre-paid return label for approved warranty returns; otherwise, Section 4 applies.

4. Return Shipping, Risk & Fees

  • Return cost: For change-of-mind returns, you are responsible for all return courier fees. Original shipping charges are non-refundable.
  • Risk in transit: You are responsible for the goods until they are received and inspected by us. Please use a trackable, insured service and retain proof of despatch.
  • Packaging: Items must be securely packaged in original cartons with protective materials to prevent transit damage.

5. How to Start a Return

  1. Request authorisation within 72 hours: E-mail support@officechairoutlet.co.za with your order number, reason for return, and clear photos of the item and packaging.
  2. Await instructions: We will issue return instructions and a Return Reference (RMA) if eligible.
  3. Dispatch promptly: Once authorised, send the item back within 5 business days and share the tracking details.

6. Inspection & Refunds

Returns are inspected within 7 business days of receipt. We will notify you of approval or rejection. Approved change-of-mind returns are refunded to your original payment method or as store credit (your choice), for the value of the goods only. Shipping charges (original and return) are not refunded.

Where items are returned incomplete, damaged, used, or not in original packaging, we may decline the return or make a reasonable deduction to reflect the diminished value.

7. Late or Missing Refunds

  1. Check your bank account or card statement again.
  2. Contact your card issuer; it may take time before a refund is officially posted.
  3. Contact your bank; processing times vary.

If you have done all of the above and still have not received your refund, please e-mail support@officechairoutlet.co.za.

8. Exchanges

We replace items only if they are defective or damaged and a replacement is available. If the exact item is unavailable, we may offer an equivalent item, repair, store credit, or a refund as appropriate.

9. Gifts

If the item was marked as a gift and shipped directly to you, approved change-of-mind returns may be refunded as store credit to you. Otherwise, refunds are processed to the original purchaser.

10. Contact

Questions or return requests: support@officechairoutlet.co.za.

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